Returns Policy
If you would like to start a return please click here or the button below to submit a return via our returns portal. You will need your email address and order number.
- You have 14 days to return your purchase if your items do not suit. If 14 days have gone by since your purchase was delivered, unfortunately we cannot offer you a store credit and/or refund. If your order was delayed in the post, please contact us if you are having trouble lodging a return.
- (Full priced items) If your purchase is within the 14 day policy, we will happily refund you in full or issue you with a store credit.
- All items that are purchased on sale (excluding our 10% welcome discounts for first time buyers) are eligible for a store credit only. This includes items bought during peak sale periods such as Black Friday & any storewide sale periods.
- If you choose to receive a store credit you will receive an extra 15% of the purchase price. Your store credit gift card will be emailed to you with the full value + 15% of your order minus any discounts that have been applied. The gift card is valid for 3 years.
- We DO NOT cover any return postage for any returns unless your item is faulty. Return postage costs are covered by the sender.
Please note: FINAL sale items are not eligible for return unless faulty.
FAQs
Swimwear Returns Criteria
All swimwear items must be returned in their original protective packaging in an UNWORN & UNUSED condition, with both swing tags AND hygiene labels still attached.
Swimwear returns under no circumstances will be accepted if the Hygiene label has been removed, tampered with, lifted or reapplied. Swimwear returns will not be accepted if swimwear is returned stained. Damaged swimwear examples would be but not limited to tan, oil, sunscreen, deodorant or dirt residue that is found on the swimwear. Swimwear will not be accepted for returns if there is evidence that your swimwear has been wet, washed or altered in any way.
If you do not meet the eligible returns criteria for swimwear and/or eyewear, we will deny your return and send the items back to you.
Please note: FINAL sale items are not eligible for return unless faulty.
Eyewear Returns Criteria
To be eligible for a store credit or refund, your item must be unused and in the same condition that you received it.
Your eyewear must be in the original case & gift box with your invoice or order number attached. Your frames will have an "OchreLane" static cling sticker on the lens, please do not remove this sticker if you wish to return your frames. If this sticker is removed we cannot process a return under any circumstances.
Once we have received your eyewear in its original packaging, you will receive an email with an update on your return. Please note your refund may take up to 5 business days to return to your original payment method.
If you do not meet the eligible returns criteria for swimwear and/or eyewear, we will deny your return and send the items back to you.
Please note: FINAL sale items are not eligible for return unless faulty.
Can I exchange my item?
We only offer store credits or a refund (if eligible). Once you have received your store credit gift card via email, you may repurchase your desired item via our store.
faulty Items
If you receive your item and it is damaged or faulty we will happily replace for the same style or issue you a full refund.
Please contact us with the details of your order & faulty item and we will resolve the issue.
how long does it take for my return to be processed?
Please allow up to 7 business days for your return to be processed once we have received it.
We strongly suggest using a trackable shipping service or purchasing shipping insurance.
We do not cover lost or damaged return items. If your items are lost in transit, under no circumstances can we process a return for you.
Return Shipping Cost
We DO NOT cover any return postage for any returns unless your item is faulty. Return postage costs are covered by the sender and are non-refundable.
Sale Returns
Sale Items
All items that are purchased on sale (excluding our 10% welcome discounts for first time buyers) are eligible for a store credit only, provided they meet our returns criteria (unworn, still in it's original packaging with original tags still attached). This includes items bought during peak sale periods such as Black Friday & any storewide sale periods.
Final Sale Items
FINAL sale items are not eligible for return unless faulty. Items that are final sale are clearly marked in their description.
Sale Price Adjustment
We do not price adjust or reimburse price differences if you have bought before a sale.
Free Gifts with Purchase
If you receive a free item or gift with your purchase and return the original item, the free gift MUST be returned with the original item in its original packaging or state to be eligible for a return.
International Returns
Please note all returns policies and criteria still apply to any international orders or returns.
Return Postage
We DO NOT cover any return postage for any returns domestic or international, unless your item is faulty. Return postage costs are covered by the sender.
Duties & Taxes
We DO NOT cover any duties or taxes for any international orders. Depending on the purchase price of your order this may mean you are asked by customs to pay an additional fee in order to receive your item. Please refer to your country's local import duties & taxes prior to purchase.
Have a question about our returns? Contact us below.
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Customer Service
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Opening Hours
Monday - Friday | 9am - 3pm AEST