All orders receive FREE express shipping when you spend over $100.

SHIPPING RATES FOR ORDERS UNDER $100

STANDARD SHIPPING - $10 USD
Estimated shipping time of up to 10 - 27 business days

JUMP THE QUEUE - $20 USD
Ensures your order is dispatched the same day (if ordered before 1pm) or first thing the following day, and includes express shipping – estimated up to 7 business days.

All orders over receive FREE standard shipping when you spend over $100AUD

SHIPPING RATES FOR ORDERS UNDER $100

STANDARD SHIPPING - $15
Up to 10 - 27 business days

EXPRESS SHIPPING - $30
Up to 7 business days.

As a small business we're unable to cover the cost of return and exchange shipping fees at this time.

All return shipping fees are the responsibly of the customer.

Pre-paid returns labels can be purchased through our returns portal. Read our full returns policy here.

You will have received a confirmation email once your order has been shipped, which includes the tracking. Please check your spam or junk folder if you can’t locate the confirmation email in your inbox.

Please note sometimes our styles can be on Pre-Order which means your order will not be dispatched from our warehouse until the style arrives. Pre-Order information can be found in the product description drop down.

If you have any further questions, please contact us.

You might receive an email saying your order is being prepared by the sender, and the tracking information is 'pending'. This just means that we have printed your order and it is in the queue to be packed.

During periods where we have a higher volume of orders (sales, pre-orders and holidays), your tracking might be pending for a few days while we get through the orders.

However if your tracking information does not update after an extended period of time, please contact us so we can investigate.

PEAK SALE PERIODS
Our dispatch timeframe may be longer than usual during peak sale periods or after a long weekend. If you need your order before a specific date, please get in contact with us to arrange a shipping upgrade.

PRE ORDER ITEMS
Occasionally we put some items in high demand on pre-order. This gives you the opportunity to secure the item before we have received the stock.

There will be an estimated date of shipment in the product description drop down on the the product page of the item. 

All orders featuring a pre order item will be shipped together. If you'd like order an in stock item as well, we recommend placing 2 separate orders.

If you have already placed the order and would like the items shipped separately, please contact us to arrange this (note - this will incur a shipping fee).

All orders with an incorrect address, or unclaimed parcels at the post office or customs, will be returned to our warehouse.

Once received, we will contact you to arrange redelivery. Any shipping fees will be invoiced to the customer prior to reshipment.

If we contact you and don't hear back after a long period of time – your order will be cancelled and a store credit will be issued – minus the original shipping fee and cost of the return shipping back to our warehouse.

Orders returned to sender due to being unclaimed or a customer error are not eligible for a refund.

Please email hello@ochrelane.com if you believe your order is on its way back to us.

DELAYED PARCELS
Unfortunately delays happen, please allow 1 month from your dispatch date for your order to arrive. If your tracking information is still 'Pending' for more than a few days, please send us an email.

If you have entered the incorrect address for delivery, your parcel will be delivered back to us, and we can re-ship to the correct address at an additional shipping cost.

LOST, STOLEN OR MISSING PARCELS
If your parcel is missing in transit, please email hello@ochrelane.com and someone from our team will be able to lodge an enquiry with Australia Post.

Ochre Lane take no responsibility for lost or stolen packages once a tracking number has been provided for your order. 

INTERNATIONAL ORDERS
If the package has reached it's destination country, please contact your local postal service as we are unable to lodge an enquiry on your behalf.

All orders are shipped from Gold Coast Australia within 1-2 business days, if not the same day.

Please allow extra time during peak sales periods. If you require your items before a specific date, we recommend reaching out to us before placing your order.

As as a small business we are unable to cover the cost of return and exchange shipping.

We DO NOT cover any return postage for any returns unless your item is faulty.

If you need to return an item, the postage costs are covered by the customer.

Unfortunately we are unable to cancel orders after they have already been placed. Please choose carefully before you check out and pay for your order.

Yes, if you are local to the Gold Coast we'd love to have you in store.

Shop 8, 30-32 Currumbin Creek Road, Currumbin Waters QLD 4223.