You will have received a confirmation email once your order has been shipped, which includes the tracking. Please check your spam or junk folder if you can’t locate the confirmation email in your inbox. If you have any further questions, please contact us.

All orders are shipped from Gold Coast Australia within 1-2 business days, we do our best to dispatch all orders same-day. Please allow extra time during peak sales periods.

Ochre Lane will take no responsibility for lost or stolen packages once a tracking number has been provided for your order. If your parcel goes missing, you will be required to lodge a formal complaint as the owner of the parcel with Australia Post. If you have entered the incorrect address for delivery, your parcel will be delivered back to us, and we can re-ship to the correct address at an additional shipping cost.

Please contact us to request a cancellation. Unfortunately, we will not be able to cancel your order if the item has been shipped. If your item has not been dispatched, we will cancel your order and refund you in full. 

International shipments may be subject to import taxes, duties and custom fees. We DO NOT cover any Duties and/or customs fees. Any customs fees, taxes or import duties are the buyer's responsibility.

Yes, if you are local to the Gold Coast, please come in and visit our store – Shop 8, 30-32 Currumbin Creek Road, Currumbin Waters QLD 4223. Otherwise, if you are located elsewhere within Australia, please check out our stockist page here.

Occasionally we put some items in high demand on pre-order. This gives you the opportunity to secure the item before we have received the stock. There will be an estimated date of shipment on the product page of the pre-order item. 

We DO NOT cover any return postage for any returns unless your item is faulty. If you need to return an item for a refund or exchange the return postage costs are covered by the sender.

Click and collect available in our showroom in Currumbin Waters.

Visit us at Shop 8/30-32 Currumbin Creek road, Currumbin Waters QLD. We are open Monday - Friday 9am-3pm. Saturday 8am-12pm.

All orders over $100 we offer FREE standard postage via Australia Post (2-8 Business days)

All orders under $100 we offer Express Shipping via Australia Post for a flat rate of $9.95 (1-2 Business Days)

Free Express shipping available for orders over $300 AUD. Shipped via Australia Post Express. (1 - 2 Business Days)

Express Shipping via Australia Post available on any order for a flat rate of $9.95 (1-2 Business Days)

International shipments may be subject to import taxes, duties and custom fees. We DO NOT cover any Duties and/or customs fees. Any customs fees, taxes or import duties are the buyer's responsibility.

Depending on the purchase price of your order this may mean you are asked by customs to pay an additional fee in order to receive your item. Please refer to your country's local import duties & taxes prior to purchase.

Free DHL Express Shipping (3-7 Business days) on all US orders over $150 or $30 AUD at checkout.

International Standard Shipping available for US orders via Australia Post International service (6-30 business days) $10 USD.

Free DHL Express Shipping (3-7 Business days) on all NZ orders over $150 NZD or $40 NZD at checkout.

International Standard Shipping available for all NZ orders via Australia Post International service (6-30 business days) $20 NZD.

International Standard Shipping: available for all orders via Australia Post International service (6-30 business days) $20 AUD.

International Express: DHL Express Shipping $40 AUD (3-7 Business days) available on all international orders or FREE on orders over $300 AUD.