Terms & Conditions

The Sale is run by Ochre Trading Co Pty Ltd (ABN 96 678 276 474), trading as Ochre Lane (“Ochre Lane”, “we”, “us”).

The Sale applies to orders placed on ochrelane.com for delivery to Australia, New Zealand and the United States. The same offer applies in each region, shown in local currency.

The Sale doesn’t apply to purchases from our stockists or wholesale partners.

By placing an order during the Sale, you agree to these terms.

SMS early access: 8am AEDT Monday 9 November to 8am AEDT Tuesday 10 November 2026.

30% off sitewide: 8am AEDT Tuesday 10 November to 8am AEDT Thursday 12 November 2026.

All times are Australian Eastern Daylight Time (AEDT, UTC+11). Orders are counted by the time we receive them, as shown on your order confirmation.

Early access is for people subscribed to Ochre Lane SMS marketing. Existing subscribers and anyone who signs up through our early access form receive a private link by SMS at 8am AEDT Monday 9 November.

If you sign up during early access, we’ll send your link when you subscribe.

The link applies 30% off automatically at checkout. Early access is a 24-hour head start on the 30% off offer. It isn’t an additional discount.

The link expires at 8am AEDT Tuesday 10 November, when the Sale opens to everyone.

Signing up doesn’t reserve stock. SMS sign-up is free, though standard message rates may apply. Reply STOP at any time to unsubscribe.

30% off full-price styles sitewide, applied automatically at checkout. No code is needed.

The discount is taken off the full retail price of in-stock styles, in your local currency.

The following are excluded from the Sale:

• The Zebra collection, launching at full price on Tuesday 17 November
• The Spice collection
• Gift cards
• Gift with purchase items

From 8am AEDT Monday 9 November to 8am AEDT Thursday 12 November 2026, spend $250 or more in a single order and receive a free Sombra Sarong.

The spend threshold applies to your cart total after the Sale discount, excluding shipping and gift card purchases. The threshold is AUD $250, NZD $310 or USD $250.

The gift is added to eligible orders automatically, one per order, while stocks last. Quantities are limited, and once the gift is gone it can’t be substituted or added to an order later.

Gifts have no cash value and can’t be exchanged, returned for credit or swapped for another item.

Sale pricing can’t be combined with any other discount code or offer, including welcome, referral and partner codes.

Gift cards and store credit can be used as payment on Sale orders.

We accept card, PayPal, Afterpay and Zip.

We don’t offer price adjustments or partial refunds for orders placed before the Sale, or if prices change after you’ve ordered.

If a product is listed at an obviously incorrect price, we may cancel the order and refund you in full before it’s dispatched.

All styles are subject to availability. We can’t hold stock, reserve sizes or restock styles for Sale pricing.

Sale orders can’t be cancelled.

You can edit your order, including your delivery address and products, for 30 minutes after placing it. After that, your order can’t be changed, so please check sizes, colours and your address before you check out.

We may limit quantities per customer, and cancel and refund orders we reasonably believe are for resale.

Orders are usually dispatched within 48 hours. During the Sale, high order volumes may mean dispatch takes longer. If your order is delayed, we’ll keep you updated.

Standard shipping rates and free shipping thresholds apply, as listed in our Shipping & Delivery policy.

For US orders, we cover import tariffs. Other international orders may incur duties and taxes, which are paid by you.

Sale orders are discounted orders. They can be returned for store credit or exchange, not a refund.

Time frame: lodge your return online within 14 days of delivery through our returns portal, then send your items back.

Condition: items must be unworn and in original condition, with tags and hygiene stickers attached, in the original Ochre Lane garment bag. They must be free of lint, pet hair and marks from makeup, deodorant or body products.

FINAL SALE: items marked FINAL SALE can’t be returned or exchanged.

Exchanges (Australian orders only): you can exchange for a different size in the same style, subject to stock. Sold-out sizes show as unavailable in the returns portal. Shipping on your new item is free.

With an instant exchange, your new item ships straight away and we place a temporary hold on your card for its full value. Drop your original item with the courier within 7 days and the hold is released once it’s scanned. If it isn’t sent back within 7 days, your card is charged for the new item.

Return shipping: if you added Checkout+ to your order, your return label is covered. Otherwise, you buy a return label when you lodge your return. Please use the tracked label provided, as we can’t take responsibility for parcels lost or damaged on the way back to us.

Processing: during the Sale, returns can take up to 7 business days to process once they reach us. Store credit is issued as a digital gift card by email and is valid for 3 years on ochrelane.com.

Duties and tariffs: customs duties, taxes and US import tariffs paid on an order aren’t refunded or credited when items are returned.

Faulty items: email us at support@ochrelane.com with your order number, a short description and photos. We’ll let you know if the item needs to come back for assessment. Damage from wear, care, snagging, chlorine or rough surfaces isn’t a manufacturing fault. Your rights in clause 11 still apply.

Nothing in these terms limits your rights under the Australian Consumer Law, the New Zealand Consumer Guarantees Act or the consumer laws where you live. If a product is faulty, you’re entitled to a repair, replacement or refund as those laws allow.

We may update these terms to correct an error, or if something outside our control, such as a technical fault, affects the Sale. Any change will be posted on this page and won’t affect orders already placed.