Frequently Asked Questions
Returns & Restocks
What is the returns policy?
If eligible for return, you have 14 days from the date you received your order to submit and send back your return. Items received outside of this period will be rejected and sent back to the customer.
All items must be unworn and in their original condition to be accepted.
All returns must be submitted through our online returns portal. We do not cover the cost of return + exchange shipping fees, this is the responsibility of the customer.
Read our full returns policy.
Can I get a refund?
All full priced items are eligeble for a refund, store credit or exchange, provided they are unworn and in their original condition.
Read our full returns policy here.
Can I return a sale item?
Discounted items are not eligible for refund - however they can be returned for a store credit or size exchange.
All items marked as FINAL SALE are not eligible for a return at all.
Read our full returns policy here.
What if the item I want to purchase is sold out?
If your size is currently sold out in your preferred style, you can register to be notified via email when it becomes available from a restock or return.
Head to the product page of the item you are interested in and click ‘notify me once restocked’.
Sizing & Fit
Do you have a size chart?
Yes we do, please refer to the sizing guide on the product page on the item you are interested in.
If you have any further questions, please contact us, a member of the team will be more than happy to assist you.
Are your styles suitable for larger cup sizes?
Yes. Our swimwear is designed to be sculpting and fitted, so it should feel close and supportive against the body, never loose.
For a fuller bust, choose the DD+ Bust where it’s available. Our Thin Strap Underwire and Original Underwire One Pieces both come in a DD+ cut, with a wider wire and more room in the cup, in your usual size.
In our one-shoulder and strapless styles, which don’t come in a DD+ cut, we suggest sizing up for more room through the bust.
If you’d like a hand finding your fit, please contact us with:
- The style and colour you’re interested in
- Your usual top, bottom and cup size
- Whether your size is AU, US or EU
Payment Options
Can I use any buy now, pay later payment options?
Yes you can! We offer Afterpay, ZipPay, PayPal as our buy now, pay later methods of payment.
How do I use a discount code / store credit?
Discount codes are applied at the check out in the "Discount code or gift card" box.
You cannot use multiple discount codes at once, however you can use a discount code and store credit in the one order.
Apply the discount code first and then the store credit.
Can I purchase Ochre Lane in store?
We don't currently have our own store. You can shop online, or find Ochre Lane at one of our stockists.
Cancelling / Updating your order
Can I cancel my order?
If you need to cancel your order for whatever reason, please notify us via email immediately—all cancelled orders will incur a $10 processing fee to cover the administration/bank fees incurred.
Unfortunately we are unable to cancel orders once the item has been fulfilled. If the item is full price you can return for a refund once it has been delivered.
I ordered the wrong item/size, can I update my order?
If you need to change your order please contact us immediately via email—we will do out best to edit the order provided the items are in stock.
Unfortunately we are unable update orders that have already been fulfilled.
I forgot to apply my discount code, can I add it after?
Unfortunately we are unable to apply discount codes once the order has already been processed and the payment made.
I just ordered and now the item its on sale, can I get a refund for the difference?
Discount codes and/or sale prices cannot be applied to orders already processed, therefore you are not entitled to a refund of the difference.
Can't see your question here?
Please email support@ochrelane.com for any further enquiries or questions.

