Privacy Policy

Last updated: September 2025

OCHRE TRADING CO PTY LTD (“Ochre Lane”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect the personal data of visitors to our website and customers, in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

ABN 96 678 276 474

Shop 8/30 Currumbin Creek Rd
Currumbin Waters QLD 4223
Australia

hello@ochrelane.com

If you have any questions about this policy or our practices, please reach out via the above.

Personal Information We Collect

We collect different kinds of personal information depending on how you use our site and purchase from us. Types of information may include:

  • Name, title, date of birth
  • Contact details: email address, phone number, postal address
  • Payment information (e.g. credit card number, billing address) [note: full payment details may be handled by third-party payment processors]
  • Order history and purchase details
  • Account login credentials if you create an account with us
  • Marketing preferences
  • IP address, device type, browser, and other analytics or technical data (via cookies and similar technologies)
  • Any other information you voluntarily provide (e.g. reviews, feedback, surveys)


How We Collect Information

Personal information is collected via:

  • When you place an order, create an account, or subscribe to newsletters
  • Contact forms or customer service interactions
  • Cookies, tracking pixels, analytics tools to understand site use and performance
  • When you respond to promotions, surveys, or competitions
  • Social media integrations (if you use social login or otherwise connect through social platforms)

How We Use Your Information

We use your personal information for purposes including:

  • Fulfilling orders and processing payments
  • Communicating with you about your order, account, shipping, or returns
  • Marketing and promotional communications, if you’ve opted in (email / SMS / push notifications)
  • Improving our product offerings, website functionality and user experience
  • Analytics and reporting, to understand how people use our services
  • Preventing fraud, misuse, or other unlawful or unwanted behaviour
  • Complying with legal / regulatory obligations

Disclosure of Your Information

We may disclose your information to:

  • Payment processors and financial institutions to process payments
  • Delivery and logistics providers to deliver your order
  • Customer service providers, review platforms, and support tools
  • Marketing service providers (e.g. email platforms, SMS providers)
  • Analytics companies and other service providers who help us run or improve the site
  • Law enforcement, government agencies, or in response to legal process, if required

If we disclose your data to third parties (including overseas), we will use reasonable steps to ensure they are bound to protect your privacy under standards comparable to ours.

Data Storage, Security & Retention

We take reasonable measures to safeguard your personal information from misuse, interference, loss, unauthorised access, modification or disclosure (e.g. data encryption, secure servers). However, no system is completely secure; we cannot guarantee absolute security. We retain your personal information only as long as needed for the purposes described in this policy, or as required by law. For example, purchase records may be kept for tax / warranty / consumer guarantee periods. When no longer needed, we will securely delete or de-identify your personal information where feasible.


Cookies & Tracking Technologies

We use cookies and similar technologies to track site usage, improve site performance, remember your preferences, and personalize your experience. Some cookies are essential (e.g. for shopping cart functionality), others are optional (analytics, advertising).

You can control or disable cookies through your browser settings (note: disabling cookies may reduce or limit some functionalities of the site).


Marketing & Communications

If you opt in, we’ll send you promotional or marketing messages (email, SMS etc.). You can unsubscribe at any time via the “unsubscribe” link in communications, or contacting us directly.

We won’t send you marketing messages if you’ve opted out.

 

Access, Correction & Deletion of Information

You have the right to request access to personal information we hold about you. If any information is inaccurate, incomplete, or out-of-date, you may request correction. You may also request deletion of your personal data, subject to legal or business obligations (e.g. retaining records for warranties, tax).

To make a request, contact us using the details above.

Overseas Data Transfers

If we transfer your personal information overseas (for example, to cloud services, payment processors, or analytics tools hosted outside Australia), we will ensure:

  • The recipients are bound by obligations at least as protective as Australian law, or
  • That some other appropriate safeguards are in place (contracts, etc.)
  • We will disclose the countries involved, if practical.


Children’s Privacy

Our services are intended for users who are 18+ (or whatever age is appropriate for your brand / as per law). We do not knowingly collect personal information from children under that age without parental / guardian consent.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices, legal requirements, or other factors. The updated version will be posted on our website, and the “Last updated” date will also be revised.

If changes are significant, we may notify you (via email or on-site notice).

Complaints & Enforcement

If you believe we have breached this policy or the relevant privacy laws, please contact us first so we can try to resolve things amicably. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Legal Basis & Your Rights (if applicable)

Under Australian law (Privacy Act & APPs), you have rights relating to your personal information, including access, correction, and complaint. If you are in certain other jurisdictions, other privacy laws (e.g. GDPR for EU customers) may also apply to you.