Full priced items are eligible for a refund or store credit+10% — provided they meet all return conditions.

Refunds are processed back to your original payment method. Once your return has been received and approved, please allow 5–10 business days for the funds to appear in your account (timing depends on your bank).

If you paid using a gift card, the gift card will be reinstated first. Any remaining balance will be refunded to your secondary payment method.

Please note:

• Orders purchased with a 15% (or more) discount code are not eligible for a refund.
• Refunds are issued once items have been received, inspected, and approved.
• Free gifts received must be returned to receive a refund — see promotion and sales tab.
• Shipping costs are non-refundable.

If you opt for a store credit, you'll receive the full purchase price plus an extra 10%. This will be emailed to you as a gift card once your return has been received, processed and approved.

Gift cards are valid for 3 years and can be used to purchase any item on the Ochre Lane website.

FINAL SALE ITEMS
Items marked with 'Final Sale' are not eligible for return. These items are typically discounted by 30% or more and will be clearly noted on the product page.

SALE + PROMOTIONS
Items purchased on sale, with a discount code, or during a storewide promotion (including Black Friday, Birthday Sale, and Boxing Day) are eligible for a store credit + 10% only. Refunds are not available for these orders.

EXCHANGES
We do not offer direct exchanges. If you need a different size or style, please return your item (if eligible) for a store credit and place a new order.

FREE GIFTS WITH PURCHASE
If you receive a free item or gift with your purchase and your return value is below the original minimum order amount to qualify for the gift, the free gift must also be returned and be in its original condition to be eligible for a refund.

Free gifts do not need to be returns when opting for a store credit.

We do not offer direct exchanges. If you need a different size or style, please return your item (if eligible) for a store credit and place a new order.

If you believe your item is faulty, it must be returned to us for assessment before any resolution can be offered. We are unable to provide refunds, replacements, or store credits without first inspecting the item.

Once received, our team will carefully review the garment to determine whether it meets the criteria of a manufacturing fault under Australian Consumer Law.

Please note:

• Our pieces are made using premium, delicate fabrics and trims. We strongly recommend following the care instructions provided to avoid damage.
  
• Damage caused by improper care, general wear and tear, snagging, pulling, chlorine exposure, or contact with rough surfaces will not be considered a manufacturing fault.
  
• Items showing signs of misuse, incorrect washing, or failure to follow care instructions will not be approved as faulty.
  

We always consider your feedback when reviewing a claim. However, the final assessment of an item’s condition remains at the discretion of our team. We reserve the right to decline a faulty claim if the item does not meet the above criteria.

Return postage is covered by the customer — we recommend visiting your local Australia Post office to purchase a trackable service.

Please note:
We do not take responsibility for any lost or stolen return parcels.

Under no circumstances are we able to process a return for any item lost or damaged during transit.

We do not cover any additional customs fees, duties or taxes applied to any international orders.

Depending on the value of your order, your local customs office may require you to pay an additional fee to release your item.

If any applicable duties and taxes are not paid, the order will be returned to Ochre Lane. A refund will be processed back to the original form of payment, minus a return fee and any custom charges paid by us to receive your order back.

Please refer to your local policy regarding import duties and taxes prior to purchase.

Refund of Duties & Taxes   

Upon return of your items, any applicable customs & duties paid at checkout or upon receiving your order will not be refunded by Ochre Lane.

We recommend contacting your local customs office for information on any possible customs and duties refunds that you may be eligible for within your country.

Taxes are refundable and will be refunded at the time of return.