If you opt for a store credit, you'll receive the full purchase price plus an extra 10%. This will be emailed to you as a gift card once your return has been received, processed and approved.

Gift cards are valid for 3 years and can be used to purchase any item on the Ochre Lane website.

We offer exchanges on all orders excluding final sale items.

You can return the item for a different size or style, provided it is in stock or on pre-order.

If you choose to exchange for a different style and the purchase amount is higher than previous item, you'll need to pay the difference. If the exchange item is lower in price, you will receive a store credit.

There is a $10 exchange shipping fee on all exchange orders, which will be paid at the time of submitting your return, along with the return shipping fee.

If you believe your item is faulty, it must be returned to us for assessment before any resolution can be offered. We are unable to provide refunds, replacements, or store credits without first inspecting the item.

Once received, our team will carefully review the garment to determine whether it meets the criteria of a manufacturing fault under Australian Consumer Law.

Please note:

• Our pieces are made using premium, delicate fabrics and trims. We strongly recommend following the care instructions provided to avoid damage.
  
• Damage caused by improper care, general wear and tear, snagging, pulling, chlorine exposure, or contact with rough surfaces will not be considered a manufacturing fault.
  
• Items showing signs of misuse, incorrect washing, or failure to follow care instructions will not be approved as faulty.
  

We always consider your feedback when reviewing a claim. However, the final assessment of an item’s condition remains at the discretion of our team. We reserve the right to decline a faulty claim if the item does not meet the above criteria.

Return postage is covered by the customer.

Australia + U.S. orders are provided with a paid returns label at the time of submitting a return – the cost of the label is deducted from your refund or store credit.

If you're return for an exchange, you will be promoted to pay the return fee + exchange shipping fee at the time of submitting your return.

Please note:
We do not take responsibility for any lost or stolen return parcels.

Under no circumstances are we able to process a return for any item lost or damaged during transit.

We do not cover any additional customs fees, duties or taxes applied to any international orders.

Depending on the value of your order, your local customs office may require you to pay an additional fee to release your item.

If any applicable duties and taxes are not paid, the order will be returned to Ochre Lane. A refund will be processed back to the original form of payment, minus a return fee and any custom charges paid by us to receive your order back.

Please refer to your local policy regarding import duties and taxes prior to purchase.

Refund of Duties & Taxes   

Upon return of your items, any applicable customs & duties paid at checkout or upon receiving your order will not be refunded by Ochre Lane.

We recommend contacting your local customs office for information on any possible customs and duties refunds that you may be eligible for within your country.

Taxes are refundable and will be refunded at the time of return.