Refunds are eligible on full price items only. The full purchase amount (minus return shipping fees) will be refunded to the original payment method — e.g. credit card, Afterpay, Zip pay, PayPal or gift card.

If you used a gift card or store credit, the refund will be returned to the original gift card number.

Once your return has been received and approved, please allow 5–10 business days for the funds to appear in your account. If its been longer than this, please contact the bank or financial institution the payment was processed through.

Return label shipping fee of $12 will be deducted from the final refund amount.

Store credits are issued via email — please check your junk folder if you cannot locate it in your inbox.

The return must be delivered to our warehouse and approved by our team before a store credit can be issued.

Gift cards are valid for 3 years and can be used to purchase any item on the Ochre Lane website.

You can return the item for a different size or style, provided it is in stock or on pre-order and not a final sale item.

If you choose to exchange for a different style and the purchase amount is higher than previous item, you'll need to pay the difference. If the exchange item is lower in price, you will receive a store credit.

The return item must be delivered to our warehouse and approved by our team before the exchange item is sent out.

EXCHANGE SHIPPING FEES

A payment of $10 is taken at the time of submitting your return — this covers the cost to hold and ship the new item out to you.

The cost of returning your original order is free and a prepaid return label is generated at the time of submitting your return.

If you choose to return the exchange order for a refund, a return shipping fee will be deducted from your refund amount.

All faulty items must be returned to us for assessment before any resolution can be offered. We are unable to provide refunds, replacements, or store credits without first inspecting the item in person.

Once received, our team will carefully review the garment to determine whether it meets the criteria of a manufacturing fault under Australian Consumer Law.

Please note:

• Our pieces are made using premium, delicate fabrics and trims. We strongly recommend following the care instructions provided to avoid damage.
  
• Damage caused by improper care, general wear and tear, snagging, pulling, chlorine exposure, or contact with rough surfaces will not be considered a manufacturing fault.
  
• Items showing signs of misuse, incorrect washing, or failure to follow care instructions will not be approved as faulty.
  

We always consider your feedback when reviewing a claim. However, the final assessment of an item’s condition remains at the discretion of our team. We reserve the right to decline a faulty claim if the item does not meet the above criteria.

If you believe your item to be faulty, please email hello@ochrelane.com with a brief explanation and photos of the issue.

A prepaid returns label is provided at the time of submitting your return.

REFUNDS - the cost of the returns label ($12) will be deducted from the final refund amount.

STORE CREDITS - Free return shipping store credit returns.

EXCHANGES - There is $10 shipping + holding fee on exchange items, paid at the time of submitting the exchange. The cost of returning the original item is free.

Please note: we do not take responsibility for any lost or stolen return parcels — please select a trackable service when returning your order.

Under no circumstances are we able to process a return for any item lost or damaged during transit.