Shipping policy
Dispatch
All orders ship from our warehouse on the Gold Coast, Australia, within 24hrs business days, if not the same day. Please allow extra time during sale periods and peak holiday periods.
Shipping rates and delivery times
| Destination | Standard | Express |
|---|---|---|
| Australia | $10 · 3–10 business days Free on orders $150+ |
$15 · 1–3 business days |
| New Zealand | NZ$15 Free on orders NZ$180+ |
NZ$25 · up to 7 business days |
| United States and Canada | A$15 Free on orders A$250+ |
A$30 · up to 7 business days |
| Rest of World | A$25 | A$40 · 7–10 business days |
Delivery times are estimates from dispatch. Please allow extra time for WA, NT and remote areas. International standard orders can take up to 28 business days, depending on your location. Once your order reaches your country, it's handed to your local postal service. International express orders need a signature on delivery.
Mystery bundles aren't eligible for free shipping. They ship at $15 standard or $20 express within Australia.
Returns
Return shipping is covered when you add Checkout+ to your order. Without Checkout+, you'll purchase your return label through our returns portal when you lodge your return, priced by your location. If your item is faulty, please contact us before sending it back. Read our full returns policy.
International duties, customs and taxes
United States: we cover import tariffs on US orders, so there are no extra fees on delivery.
All other international orders: your order may be subject to import taxes, duties and customs fees in your country. These are paid by you and aren't covered by Ochre Lane. If duties aren't paid and your order is returned to us, we'll refund your original payment method less the return shipping and any customs charges we paid to receive it.
Lost or stolen parcels
Ochre Lane isn't responsible for parcels that are lost or stolen after delivery tracking has been provided. If your parcel goes missing, you'll need to lodge a claim with Australia Post as the parcel owner. We're happy to help where we can.
If an incorrect delivery address is entered, your parcel will be returned to us and we can re-send it to the correct address at an additional shipping cost.
Questions about shipping? Email us at support@ochrelane.com.