Birthday Sale T&Cs
THE OFFER
40% OFF FOR 40 MINUTES
Shop 40% off sitewide for 40 minutes only from 10am - 10.40am June 8th AEST.
No exclusions, discount code will automatically apply at check out.
GIFT WITH PURCHASE
Orders over $250AUD will receive a FREE pair of sunglasses
To ensure you receive the GWP, you'll need to select the style you want in the gift box app at the bottom on the page and add to your cart. If the sunglasses are not in your cart/order, will assume you do not want the gift with purchase and you will not receive it.
FREE SHIPPING
All orders over $100AUD receive complimentary standard shipping. Includes International orders.
FAQs
What if I miss the 40% off for 40 minutes?
The 40% off sale ends 10.40am and we will not be able to honour this discount this time.
Can I return my sale order?
Discounted items are not eligible for refund - however they can be returned for a store credit or exchange only.
All items marked as FINAL SALE are not eligible for a return at all.
Can I get a refund?
No, items purchased during our Birthday Sale (or any sitewide sale) are eligible for a store credit or exchange only.
ITEMS MARKED AS 'FINAL SALE' ARE NOT ELIGIBLE FOR RETURN AT ALL.
This policy is stricly enfources and is in line with the Australian Consumer Law. Being unaware of this policy will not entitle you to a refund.
What if the item I want to purchase is sold out?
Unfortunately all available stock will be online and no restocks will be supplied throughout the sale.
If your size is currently sold out in your preferred style, you can register to be notified via email when it becomes available from a restock or return.
Head to the product page of the item you are interested in and click ‘notify me once restocked’.
I just ordered before the sale started, can I get a refund for the difference?
Discount codes and/or sale prices cannot be applied to orders already processed, therefore you are not entitled to a refund of the difference.
Cancelling / Updating your order
Can I cancel my sale order?
Orders processed during our Birthday Sale are not eligible for cancellation. Please choose carefully when ordering.¨
I ordered the wrong item/size, can I update my order?
If you need to change your order please contact us immediately via email—we will do out best to edit the order provided the items are in stock.
Unfortunately we are unable update orders that have already been fulfilled.
I forgot to apply my store credit, can I add it after?
Unfortunately we are unable to apply store credits once the order has already been processed and the payment made.
Payment Options
Can I use any buy now, pay later payment options?
Yes you can! We offer Afterpay, ZipPay, PayPal as our buy now, pay later methods of payment.
How do I use a discount code / store credit?
Store credits are applied at the check out in the "Discount code or gift card" box.
You cannot use multiple discount codes at once, however you can use a discount code and store credit in the one order.
Apply the discount code first and then the store credit.
Can I purchase Ochre Lane in store?
Our showroom is not open during our birthday sale.
If you'd like to come in to return or exchange your sale order, please email hello@ochrelane.com to make an appointment time.
Sizing & Fit
Do you have a size chart?
Yes we do, please refer to the sizing guide on the product page on the item you are interested in.
If you have any further questions, please contact us, a member of the team will be more than happy to assist you.
Are your styles suitable for larger cup sizes?
While our swimwear is not designed with specific cup sizes in mind, some customers find a perfect fit by sizing up.
A member of the team will be more than happy to assist you in finding the perfect fit. Please contact us and include the below information -
- The styles and colour you're interested in
- Your usual top, pant and cup size
- If your size is AU, US, EU etc
Can't see your question here?
Please email hello@ochrelane.com for any further enquiries or questions.