RETURNS POLICY TAB

You have 14 days from the date of delivery to lodge your return and ship it back to our warehouse.

• All items must be unworn and returned in original condition – all tags and hygiene stickers attached, returned in their original Ochre Lane garment bag and have no signs of wear. This includes no lint, pet hair and try on marks (make up, deodorant and body care products).
• Full price items can be returned for a refund – includes items purchased using a 10% welcome code. Return shipping fees covered by the customer.
• Sale or discounted items can be returned for a store credit only provided they're not marked as final sale. This includes orders placed during a storewide sale e.g. Birthday Sale, Black Friday, Afterpay Day etc.
• Size exchanges available with Australia only. Exchange shipping fee applies.
• Final Sale items cannot be returned at all – unless required by Australian Consumer Law.
• Gift with purchase items must also be returned in original condition to receive a refund. This does not apply to store credit or exchange returns.

You can read our full returns policy here.