All swimwear items must be returned in their original protective packaging in an UNWORN & UNUSED condition, with both swing tags AND hygiene labels still attached.

Swimwear returns under no circumstances will be accepted if the Hygiene label has been removed, tampered with, lifted or reapplied. Swimwear returns will not be accepted if swimwear is returned stained. Damaged swimwear examples would be but not limited to tan, oil, sunscreen, deodorant or dirt residue that is found on the swimwear. Swimwear will not be accepted for returns if there is evidence that your swimwear has been wet, washed or altered in any way.

If you do not meet the eligible returns criteria for swimwear and/or eyewear, we will deny your return and send the items back to you. 

Please note: FINAL sale items are not eligible for return unless faulty.  

To be eligible for a store credit or refund, your item must be unused and in the same condition that you received it.

Your eyewear must be in the original case & gift box with your invoice or order number attached. Your frames will have an "OchreLane" static cling sticker on the lens, please do not remove this sticker if you wish to return your frames. If this sticker is removed we cannot process a return under any circumstances.

Once we have received your eyewear in its original packaging, you will receive an email with an update on your return. Please note your refund may take up to 5 business days to return to your original payment method.

If you do not meet the eligible returns criteria for swimwear and/or eyewear, we will deny your return and send the items back to you. 

Please note: FINAL sale items are not eligible for return unless faulty.  

We only offer store credits or a refund (if eligible). Once you have received your store credit gift card via email, you may repurchase your desired item via our store.

If you receive your item and it is damaged or faulty we will happily replace for the same style or issue you a full refund.

Please contact us with the details of your order & faulty item and we will resolve the issue. 

Please allow up to 7 business days for your return to be processed once we have received it. 

We strongly suggest using a trackable shipping service or purchasing shipping insurance.

We do not cover lost or damaged return items. If your items are lost in transit, under no circumstances can we process a return for you. 

We DO NOT cover any return postage for any returns unless your item is faulty. Return postage costs are covered by the sender and are non-refundable.